Support

Troubleshooting

• I can't hear anyone.
• Troubleshooting Audio
• I can't see anyone.
• My microphone doesn't work.
• I can't connect
• I can't update    CL   Lite   Std/Pro
• FAQs and Hot Issues
• FAQ for CL Connections
• Delete Temp. Internet files (Clear cache)
• Disable Pop-up Blockers
• Registration & License FAQ
• 1 License, 2 Computers
• FAQ - hotComm IM-Live Java

System Requirements & Tests

• System Requirements
• Voice / video require DirectX 9.0.
Audio test room:
Target=Relay, Room=Test
Password=test
• Connectibility Test
• Sun Java
  
  

Firewalls, Routers & Ports

• Firewalls
• Firewalls Routers & Ports
• How to Assign a Static IP
• Referer Test

hotComm Lite Docs

• How to Install hotComm Lite
• How to Update hotComm Lite
      &   Troubleshooting
• How to Unlock hotComm Lite
• hotComm CL and hotComm Lite
• How to Upgrade from Lite to Standard/Pro
• How to Move or Copy a hotComm Lite License
• Help (Getting Started)

hotComm Standard/Pro Docs

• How to Install hotComm  
• Step-by-Step how to ...

  Download  
  Install  
  Register  
  Startup and Join Room
  Unlock (Purchase)
• How to Update hotComm
• How to Copy or Move a hotComm License
• Help (Getting Started)

Rooms

• How to set up a Room  
• How to Join a Room  
• How to make a Direct Connect Shortcut
• Download Room Shortcut Utility

eTradeShowsOnline (eTSO)

• How to make an eTSO Shortcut
• Download eTSO CL for presenters
• eTSO Support page

Webinars and Events

• Event Tips  
• FAQ - hotComm SuperJava  
• Webinar Event Support Training Guide

More FAQ and Tips

• Online FAQ
• Technical Support Excerpts
• Tips for Techies
• Helplful Hints
• About Dr. Watson

Professor hotComm Power Tips

• hotComm with Powerpoint
• Using Transparent Collaborator as an offline markup tool
• Using Speech Recognition Software
• Tips for improving remote control performance

IM-Live FAQ

• FAQ - hotComm IM-Live Java
• FAQ for IM-Live Callers
• Custom Java Examples
• DownloadIM-Live Free Speech Voice Utility (ilvinv)

Link Toolkits

• Build Weblink
• Room hotLink HTML code
• IM-Live hotLink HTML code
• Room Info

Text to Speech

• TTS: Microsoft SAPI voices Mary and Michael for XP systems
• TTS: Microsoft Speech API (SAPI) for non-XP systems
• TTS: SAPI 5.1 downloads from Microsoft

Microsoft Encoder

• Microsoft Windows Encoder 9.0
• Best Practices (from Microsoft)

The Support Room is closed on Thursday, November 27, for Thanksgiving. For support issues, send email to support@hotComm.com.

• Support Room. with live 1stWorks Support reps here in the U.S.:
  
  
  Java link:
  
  
  
  Through-the-product connections:
  Lite, CL = relay:support
  Std/Pro = select Relay, then Support
  
  
• E-mail: support@1stWorks.com.     Please set your email filters to allow all mail from 1stWorks.com and hotComm.com. If you don't get a reply from us, check your spam or junk mailboxes.

• Voicemail: 508-877-0446. Note: for fastest response, join the Support Room or send email.
  
  

Registration, Licenses, Unlock Codes, Activation Keys

• Use the Registration & License Form for license, unlock code & registration support issues.
  
  
• For purchasing information, see Registration & License FAQ.
  
  
• Also see Registration & Licenses for registration information.
  
  
• E-mail us at regist@1stWorks.com.     Please set your email filters to allow all mail from 1stWorks.com and hotComm.com. If you don't get a reply from us, check your spam or junk mailboxes.
  
  

Audio Test Room

• Audio Test Room (open 24x7), with a non-stop audio recording:
  
  
  Java link:
  
  
  

Training

• Training with Professor hotComm. Hands-on, online training sessions are scheduled regularly.

Search

• Search website

More!

• Use our Online Feedback Form.
  
  
• Check our System Status with Servers Alive.
  
  
• See hotComm Server Maintenance Schedule.
  
  
• Links to Test rooms for hotComm Support Reps.
  
  

New Test Sites

• Test Javascript.
  
  
• Check browser and OS